Returns Policy

At Yiru Vegan Foods, we prioritize customer satisfaction and are committed to providing the highest quality products. If you encounter any issues with your purchase, please review our returns policy below:

Eligibility for Returns

Due to the perishable nature of our products, we can only accept returns or provide refunds under the following conditions:

• The item was damaged during delivery.

• You received the wrong product.

• The product arrived expired or in an unacceptable condition.

Conditions for Returns

• All claims must be made within 7 days of receiving your order.

• The product must remain unopened and in its original packaging for return consideration (if applicable).

• For damaged or incorrect items, photo evidence must be provided.

How to Request a Return or Refund

1. Contact our customer support team at Contact@yiruveganfoods.com within 7 days of receiving your order.

2. Provide your order number, a description of the issue, and supporting photos, if necessary.

3. Our team will review your claim and respond within 48 hours.

Refund Process

• Approved refunds will be processed back to your original payment method within 5-7 business days.

• For replacements, we will ship a new product at no additional cost to you.

Non-Returnable Items

• Opened or partially consumed food items.

• Products purchased on sale or clearance (unless defective or damaged).

• Orders reported outside the eligible return period.

Shipping Costs

• If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping cost.

• For other cases, the customer may be responsible for the shipping charges.

Contact Us

If you have any questions about our returns policy, feel free to contact us via our Contact page.